Parts Reboot is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when registering on the site, placing an order, or contacting us. This may include:

• Name
• Email Address
• Phone Number
• Shipping/Billing Address

We may also collect non-personal information such as your browser type, IP address, and usage data through cookies and similar technologies to improve your experience.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders.
• Communicate with you about your orders or inquiries.
• Improve our website and services.
• Send you promotional emails (if you opt-in).
• Respond to your customer service requests.

3. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

4. Third-Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

5. Refund Policy

At Parts Reboot, we strive for customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a refund or exchange under the following conditions:

• Eligibility Window: You must request a refund or exchange within 30 days of the original purchase date.
• Condition of Items: Returned items must be in their original, unused condition, with all original packaging and tags attached. Parts that have been installed or show signs of wear and tear are not eligible for return.
• Defective or Incorrect Parts: If you receive a defective part or an incorrect part due to our error, we will cover the return shipping costs and offer a full refund or exchange. Please provide photographic evidence of the defect or error.
• Customer Remorse/Change of Mind: For returns due to customer remorse or a change of mind, the customer is responsible for return shipping costs. A restocking fee of 15% may apply.
• Non-Returnable Items: Certain items, such as special order parts, electrical components that have been opened, or discontinued items, may not be eligible for return. Please check the product description or contact us if you are unsure.
• Process: To initiate a return, please contact our customer support team at support@partreboot.com with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
• Refund Processing: Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method and may take 5-10 business days to appear on your statement, depending on your financial institution.

6. Cancellation Policy

We understand that sometimes orders need to be canceled. You may be able to cancel your order under the following circumstances:

• Order Cancellation Window: You can cancel your order before it has been processed and shipped. Once an order has shipped, it cannot be canceled.
• How to Cancel: To cancel an order, please contact our customer support team immediately at support@partreboot.com with your order number. We will do our best to cancel your order if it has not yet entered the shipping process.
• Canceled Orders with Shipping: If your order has already shipped and you wish to cancel, you will need to follow our refund policy and return the item once received. You will be responsible for return shipping costs.
• Backordered or Unavailable Items: In the event that an item in your order is unexpectedly out of stock or backordered, we will notify you promptly. You will have the option to wait for the item to become available, choose an alternative, or cancel that portion of your order for a full refund.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, our Refund Policy, or our Cancellation Policy, please contact us at support@partreboot.com.

Last updated: Sept 1, 2025